May 2018 - ALPHAINDIGO is proud to announce the delivery of "Ask charlotte" to the City of Charles Sturt
Ask Charlotte is a newly arrived Chatbot at the City of Charles Sturt in Adelaide, who's job is to answer questions about bin pickup and verge mowing dates for any of the tens-of-thousands of addresses in the area. Charlotte is available 24 hours a day and never gets tired of helping Adelaide locals with their inquiries.
AlphaIndigo were responsible for the design and delivery of the Chatbot to provide a visual and friendly conversation for the questions that the council is most frequently asked.
The City of Charles Sturt recognised that being able to provide their customers with the information they most need, in a conversational style, was not only fast and simple but is a great new way to provide other related information about correct bin placement, missed bin pickups and what you can put in the bins.
Lauren Christensen, Ask Charlotte's sponsor at City of Charles Sturt said "We enjoyed working with AlphaIndigo, who collaborated with our Solutions Architect to deliver the project within the constraints of a local government IT framework. Charlotte has been a welcome addition to the Charles Sturt team, and we hope to expand her capability to assist us with more Council services in the future."
Here at AlphaIndigo we are absolutely thrilled to see Ask Charlotte busily answering the questions that matter, and we are looking forward to helping her adapt and learn new skills.