AI AGENT DESIGN
We offer services in Conversational AI - designing and building AI Virtual agents for customer service, employee self service and online sales.
We have a range of existing frameworks and products which can be used as a quick-start for your project.
Our design and build process is flexible to allow us to work out what your business needs, and to draw out the information that you already have. We can work with your existing technologies, or recommend a new solution, applying our practical expertise in a variety of technologies to make it happen.
ENGAGEMENT
We aim to be flexible in our engagements - what do you need ?
Fast, fixed price, proof of concept.
Project based, with ongoing support and training.
Off the shelf and customised solutions for Customer Service, Staff on-boarding, Staff performance management.
Design Process
Discovery - We explore the problem you wish to solve and understand where the opportunities are for automation.
Knowledge Mapping - We work with you to deconstruct the company knowledge that you already offer to your customers and rework it to apply to an AI driven conversation.
Conversation Design - Design of a persona for the chatbot conversation that will suit your company.
Prototype - We build a working prototype so you see what your customers will see.
Construct - We project manage the technology implementation using our own tech people, or working closely with your tech team.
Training - We setup, monitor and iteratively retrain the chatbot or automated AI assistant to ensure it understands new customer queries as they happen.
