What do we know ? A series of brief posts on chatbot lessons learned

 

A series of fairly brief posts about things we’ve learned while designing, building and managing chatbots, automated conversations and virtual agents …

We will cover the following topics, and add as we come across new snippets of information.

  • Introducing a chatbot as a new team member

  • Chatbot, Virtual Agent, Automated Assistant - what do you call it ?

  • Chatbot personas - cute artifice or figurative realism

  • Chatbot exercises

  • Off-piste - what to do when your customers go off the beaten track

  • Why do customers ignore the prompts ?

  • 50% will understand. 50% won’t

 
doug maloney