SERVICES

We offer services in Conversational AI - designing and building Chatbots and Virtual agents for customer service, employee self service and online sales.

We also have a range of existing frameworks and products which can be used as a quick-start for your project.

Our design and build process is flexible to allow us to work out what your business needs, and to draw out the information that you already have. We can work with the technologies you already have, or recommend a new solution, applying our practical expertise in a variety of technologies to make it happen.

ENGAGEMENT

We aim to be flexible in our engagements - what do you need ?

  • Fast, fixed price, proof of concept.

  • Project based, with ongoing support and training.

  • Off the shelf and customised solutions for Customer Service, Staff on-boarding, Staff performance management.

Design Process

 
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  • Discovery - We explore the problem you wish to solve and understand where the opportunities are for automation.

  • Knowledge Mapping - We work with you to deconstruct the company knowledge that you already offer to your customers and rework it to apply to an automated conversation.

  • Conversation Design - Design of a persona for the chatbot conversation that will suit your company.

  • Prototype - We build a working prototype so you see what your customers will see.

  • Construct - We project manage the technology implementation using our own tech people, or working closely with your tech team.

  • Training - We setup, monitor and iteratively retrain the chatbot or automated assistant to ensure it understand new customer queries as they happen.

 

TECHNOLOGIES

We’re experts in understanding the rules and interplay between Facebook Messenger and Facebook pages. If you’re struggling to manage a flood of incoming customer queries through Messenger, and maybe not responding quickly enough, a chatbot can bring you 24x7 message handling and lots of scale. We understand that customers using Messenger can be demanding and can bring our experience to bear - automating as much of the interaction as possible.

There are a lot of promising technologies available, and we can work with any of them. We have favourites which we’ll recommend, but will work with whatever you already have. We have current experience with :

  • Chatbot platforms - Google DialogFlow ⦿ Microsoft LUIS ⦿ Power Virtual Agents ⦿ Amazon LEX ⦿ Twilio Autopilot

  • Robotic Process Automation - Zapier ⦿ Microsoft Power Automate (AKA Microsoft Flow)

  • Slack - custom built chatbots, apps and messaging API.

  • Facebook - Messenger apps ⦿ Facebook pages ⦿ Chatbot configuration.

  • Twilio - Studio ⦿ Autopilot.

  • Amazon - Lex ⦿ Amazon Connect (cloud call centre)

  • API’s - Salesforce ⦿ Google sheets API ⦿ CloudConvert API ⦿ node.js ⦿ Google AutoML ⦿ Voximplant ⦿ Sharepoint ⦿ Excel Online ⦿ Microsoft Graph ⦿ Chatbase analytics