Salesforce

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We have integrated Google’s DialogFlow to the Salesforce Cases API to allow our client - an existing Salesforce user - to reply to Facebook messages from their customers via the Salesforce Cases web interface. This required custom software development to integrate Facebook Messenger’s sometimes chaotic messaging experience into the more structured customer service oriented customer case.

technology, chatbot, messaging, enterprisedoug maloneygoogle, dialogflow, salesforce, facebook, api