Microsoft Teams has quickly become the de-facto Enterprise messaging platform. We’ve built conversation driven, custom applications for Teams which integrate Microsoft Copilot Studio, Microsoft Graph, Outlook and rich media Adaptive cards.

We have integrated Google’s DialogFlow to the Salesforce Cases API to allow our client - an existing Salesforce user - to reply to Facebook messages from their customers via the Salesforce Cases web interface. This required custom software development to integrate Facebook Messenger’s sometimes chaotic messaging experience into the more structured customer service oriented customer case.

Voximplant bridges between the world of phone calls and chatbots. We’ve implemented chatbots using Voximplant and Dialogflow to create voice driven chatbots that can answer a phone call. Adding analytics from Chatbase rounds out a simple but effective business service.

AlphaIndigo have been building chatbots with Google’s Dialogflow since 2017. Dialogflow has excellent Natural Language Understanding built in, and while tight integration to Google’s Cloud Platform is available, it is also flexible enough that integrating it to any other system is possible. We have successfully built, deployed and managed integrations to Salesforce, Slack, Facebook Messenger, Google Sheets, Chatbase, Voximplant, Twilio and more.

Here’s our comparison of Dialogflow with Microsoft Power Virtual Agents - download