Microsoft’s Copilot Studio has recently been revamped to incorporate Generative AI, leveraging Microsoft’s massive investments in OpenAI, and integrating tightly with Microsoft Azure and Power Automate to simplify integration to other systems. AlphaIndigo have experience building complex informational virtual customer service agents using this platform along with Power Automate.

Microsoft Teams has quickly become the de-facto Enterprise messaging platform. We’ve built conversation driven, custom applications for Teams which integrate Microsoft Copilot Studio, Microsoft Graph, Outlook and rich media Adaptive cards.

We have integrated Google’s DialogFlow to the Salesforce Cases API to allow our client - an existing Salesforce user - to reply to Facebook messages from their customers via the Salesforce Cases web interface. This required custom software development to integrate Facebook Messenger’s sometimes chaotic messaging experience into the more structured customer service oriented customer case.

Voximplant bridges between the world of phone calls and chatbots. We’ve implemented chatbots using Voximplant and Dialogflow to create voice driven chatbots that can answer a phone call. Adding analytics from Chatbase rounds out a simple but effective business service.

We have experience integrating AI Agents to Sharepoint, Excel online, Word online using the Microsoft Graph API. We have successfully used Graph Explorer and OAuth to locate and expose Microsoft enterprise apps and services into Slack.

Slack is perhaps the number one app for enterprise messaging. We’ve seen more and more companies adopt Slack as their main way for teams and individuals to converse and share information. AlphaIndigo have built multiple Slack apps which are tightly integrated into the messaging experience. Enhancing team communications by :

• Improving KPI tracking

• Converting documents formats as they are uploaded

• Importing and displaying sales, product and performance info

• Integrating mobile check ins and status updates.

AlphaIndigo have been building chatbots with Google’s Dialogflow since 2017. Dialogflow has excellent Natural Language Understanding built in, and while tight integration to Google’s Cloud Platform is available, it is also flexible enough that integrating it to any other system is possible. We have successfully built, deployed and managed integrations to Salesforce, Slack, Facebook Messenger, Google Sheets, Chatbase, Voximplant, Twilio and more.

Here’s our comparison of Dialogflow with Microsoft Power Virtual Agents - download