We pride ourselves on being able to find solutions for what might seem like impossible problems.
When we’re going through the process of designing an AI Agent, we inevitably come across some data that needs to be pulled in from a database or spreadsheet, or a system that needs to be plugged in to. We’ve collected and nurtured our experience in doing this, where it adds to the customer/AI agent experience
We’re experts in understanding the rules and interplay between the channels that your AI Agent lives in. Whether it’s a website, a phone call or Facebook Messenger, we’ve built and deployed AI Agents that recognise what your customers or users say - whether it’s spoken or written.
There are a lot of other exciting technologies available, and we like to think we can work with any of them. We have favourites which we’ll recommend, but we can pretty much work with whatever you already have.
We have integrated Google’s DialogFlow to the Salesforce Cases API to allow our client - an existing Salesforce user - to reply to Facebook messages from their customers via the Salesforce Cases web interface. This required custom software development to integrate Facebook Messenger’s sometimes chaotic messaging experience into the more structured customer service oriented customer case.